"Mike Tyson once said, 'Everyone has a plan until you get punched in the face'," said Ruben Pinto, the director of large loss casualty for Allstate. "Well, in complex claims, it seems like you get punched in the face pretty frequently." Credit: pidjoe

Mike Tyson did a lot more damage with his fists than his lips during his legendary boxing career. That didn't stop Allstate's Ruben Pinto from borrowing a famous quote from the former heavyweight champion as he launched his keynote address on the second day of the 2024 Complex Claims and Litigation Forum in Las Vegas.

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