Insurance pros happier than other workers: Do you agree?
Job satisfaction is one area covered by the 2024 Independent Insurance Agent Survey, which closes soon. Respond today!
Employee happiness has been on a steady decline since 2020, according to one recent human-resources study.
“Employees experience less [work-related] extreme highs and lows than ever before,” BambooHR reports. “Most simply accept that morale is getting worse.”
What does this mean for insurance professionals?
Financial services businesses have remained nimble during recent workplace cultural shifts, BambooHR says. For this reason, workers in this sector — including those engaged in insurance work — tend to be more satisfied with their jobs.
Do you agree?
Job satisfaction is one of the areas PropertyCasualty360 will explore as part of the 2024 Independent Insurance Agent Survey, which is open to responses through Sun., Feb. 25, 2024. Please take a few minutes to lend your unique perspective to this timely exploration of the issues facing today’s P&C insurance professionals.
This annual research project is conducted in partnership with the National Association of Professional Insurance Agents. Its goal: To gather revealing, first-person insights into the achievements and challenges of today’s P&C insurance professionals.
Eight years of insights
Better carrier communications and support were top of mind when the Independent Insurance Agent Survey first launched in 2017.
“Companies are not as agent-sensitive as they were years ago,” one respondent wrote. “The relationship is no longer a give and take; more of take-it-or-leave-it,” another said. And a third cited the “slippery slope of paying less commission while asking the agency to perform more tasks.”
Process management through more sophisticated and connected technology was only beginning to play a role in the agent’s day-to-day business eight years ago, and no one had even conceived of the idea that the world would experience a global pandemic.
This survey has always served as a mirror that reflects the current state of the insurance industry’. The 2018 survey explored what would make independent insurance agents more satisfied with their work. In 2019, agents began to express concern over insurers developing direct-to-consumer sales models. And in 2020, insurance agents began to characterize the availability of insurtech tools as the single biggest factor supporting (or thwarting) their success.
“The Independent Insurance Agent Survey is an annual checkup for agents and agencies,” says PIA CEO Mike Becker. “It takes the temperature of the sector, assessing the success of independent agents as it identifies business issues, concerns and challenges.”
The data-rich insurance industry has no shortage of researchers and analysts, but the 2024 Independent Insurance Agent Survey produced by PropertyCasualty360 and PIA is distinct in its focus squarely on today’s producers. Respond today!
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