As adjusters step away from their roles and their skills and expertise leave the sector, it's vital that we continue to train new talent to avoid a "brain drain" due to an increase in natural disaster claims. But training in and of itself will not be enough. Photo: pinkrabbit/Adobe Stock
The world of work is going through a perfect storm right now, and it's created a very tight talent market across all industries. The insurance industry, and claims in particular, are not exempt from this challenge.
We've got an aging workforce, which is causing a surge in retirement that is projected to continue over the next couple of years. At the same time, the Great Resignation has absolutely impacted the insurance industry, resulting in many adjusters making the decision to retire or no longer work full-time. Furthermore, there is a scarcity of talent and insufficient available labor in most markets. Many carriers and the supply chain surrounding them have been training personnel at the highest pace seen in years, but finding that talent remains a challenge nonetheless.
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