In a 2021 KPMG survey, 96% of global insurance CEOs said that the COVID-19 pandemic accelerated the digitization of their operations, and it's safe to say that the importance of this modernization and digital integration for insurers has only grown since.
From data security, to customer experience, to streamlined processes, insurance agents and brokers are finding themselves investing in digitization more than ever before in order to keep up with the changing needs of their business and their clients. However, the digitization journey can be overwhelming, and it's important insurance professionals fully understand how to implement and align their operations to best serve their customers and manage their workflow.
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Brittney Meredith-Miller
Brittney Meredith-Miller is assistant editor of PropertyCasualty360.com. She can be reached at [email protected].
