In 2024, we will see AI treated more as supplementary talent. Insurers will also test sourcing models for In 2024, we will see AI treated more as supplementary talent. Insurers will also test sourcing models for "complex" work that was closely held and traditionally developed. Credit: Andrey_Popov/Shutterstock

As we enter 2024, while we see many challenges for the insurance industry, we meet these with optimism. Insurance is a resilient industry with a deep sense of purpose — offering people, families and businesses protection and a more secure future. 

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