In 2024, we will see AI treated more as supplementary talent. Insurers will also test sourcing models for "complex" work that was closely held and traditionally developed. Credit: Andrey_Popov/Shutterstock
As we enter 2024, while we see many challenges for the insurance industry, we meet these with optimism. Insurance is a resilient industry with a deep sense of purpose — offering people, families and businesses protection and a more secure future.
Global macroeconomic forecasts for 2024 indicate both slowing GDP growth and continuing inflationary pressure. Talent shortages are most pronounced in the U.S. where unemployment is below 4% overall and hovering around 2% for the insurance sector.
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