U.S. workers embrace generative AI, leaving employers behind
Over half of U.S. employees use generative AI at work, despite the fact that only 41% of organizations have made it a priority.
U.S. workers are delving into the world of generative AI and many employers are slow to catch up.
A new study released by Betterworks, a system software company based in California, found that over half of U.S. employees use generative AI to solve complex challenges at work, despite the fact that only 41% of organizations have made it a top priority.
According to the study, employees are most likely to rely on AI to complete tasks such as strategic work, brainstorming ideas, simple writing tasks, technical work and research.
Despite the rising usage of AI, employees hold mixed opinions on how it will impact their roles. The study found that 61% of workers believe generative AI has the potential to reduce bias and create a more inclusive workplace, especially when it comes to performance reviews, recruitment, training and development, feedback and career conversations.
Yet many employees face concerns about generative AI and want to hear more from their organization. According to the study, 57% of workers fear that generative AI will unintentionally perpetuate bias. 32% of employees said they are highly concerned that AI will permanently alter their roles.
Employees believe that their organizations can ensure AI is being used fairly by establishing clear guidelines for AI use in HR, being transparent about AI decision-making, conducting regular algorithm edits and having diverse AI development teams, according to the study.
Nearly half of employees said they would feel more confident with the use of AI if their organization explained its views on the technology, as well as how it will impact the workforce and their job.
Despite employee opinions on generative AI, the study found that at half of companies there is either no action to implement AI or the use of the technology is prohibited.