There will always be the need for human touch in insurance. (Credit: DIgilife/Adobe Stock)
The emergence of artificial intelligence (AI) in the insurance industry may have a transformative impact on agents and carriers. AI can enable us to spend less energy on time-consuming administrative tasks. It can synthesize large amounts of data, help us make decisions at rapid speed, and better assess risks.
When you boil it down, AI essentially gives us the gift of time. The question is: What do we do with this newfound energy? My suggestion: Invest in your agents which will make the customer experience more delightful.
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