Policygenius reported that consumers who have experience buying or using insurance online were more likely to trust AI throughout the insurance customer experience. Credit: ImageFlow/Adobe Stock
When it comes to the use of artificial intelligence and the insurance customer experience, policyholders aged 18-34 are around three times more likely to trust the accuracy of AI when compared with insureds 55 and older, according to a report from Policygenius LLC.
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Steve Hallo
Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]
