Ask yourself two questions before adopting an AI tool: What customer problem are you trying to solve, and what business problem are you trying to solve? (Credit: Andrey Kuzmin/Adobe Stock) Ask yourself two questions before adopting an AI tool: What customer problem are you trying to solve, and what business problem are you trying to solve? (Credit: Andrey Kuzmin/Adobe Stock)

In the past year, business leaders have considered how to use artificial intelligence to its maximum potential.

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