Managing AI risks is an imperative part of the digital transformation journey for companies in the insurance industry. (the_lightwriter/Adobe Stock)
Historically known for its cautious approach to technological innovations, the insurance industry is at a crossroads as it grapples with the integration of artificial intelligence with operations. Recent research from Accenture indicates that 12% of customers trust automated web services for claims, with only 7% trusting chatbots. While insurance professionals and policyholders question AI adoption throughout the industry, there's no denying the transformative value it brings.
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