This annual survey asks for feedback on the profession from those who know it best – captive and independent adjusters. Photo: K/Adobe Stock
Artificial intelligence (AI) and other technological advancements have automated portions of the claims process – helping customers file, track and complete claims efficiently – but the human component of claims is still very much alive. The role of the claims professional extends beyond the limitations of digital interactions, and they are often some of the first people with the opportunity to support and assist someone after a loss.
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Brittney Meredith-Miller
Brittney Meredith-Miller is assistant editor of PropertyCasualty360.com. She can be reached at [email protected].
