Insurance carriers and partners that failed to address their legacy technology problems are already behind, says Nationwide CTO Jim Fowler. (Credit: Dapitart/Adobe Stock) Insurance carriers and partners that failed to address their legacy technology problems are already behind, says Nationwide CTO Jim Fowler. (Credit: Dapitart/Adobe Stock)

Since joining Nationwide, Chief Technology Officer Jim Fowler has worked to foster what he calls a "bionic business model" in which machines work together with humans to propel the business into the future.

Here's the current state of insurance technology as Fowler sees it:

  • Insurance organizations have moved on from talking about "digital transformation" and are now engaged in the work of "digital innovation."
  • People in the industry no longer have the luxury of either specializing in insurance or technology; now all insurance professionals must be conversant in both.
  • It follows that such digital-savvy insurance people are embracing generative AI for its power to enhance efficiency.
Jim Fowler is Executive Vice President and Chief Technology Officer of Nationwide. In this role, he is responsible for the company's technology strategy, IT capabilities and business transformation programs. Prior to joining Nationwide in 2018, Fowler spent 18 years with General Electric. (Provided photo) Jim Fowler is Executive Vice President and Chief Technology Officer of Nationwide. In this role, he is responsible for the company's technology strategy, IT capabilities and business transformation programs. Prior to joining Nationwide in 2018, Fowler spent 18 years with General Electric. (Provided photo)

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].

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