Low-touch claims are typically suitable for cases involving minor damages that can be easily evaluated through digital evidence such as photos, eliminating the need for an on-site adjuster to physically inspect the property. Credit: Nataliia/Adobe Stock Low-touch claims are typically suitable for cases involving minor damages that can be easily evaluated through digital evidence such as photos, eliminating the need for an on-site adjuster to physically inspect the property. Credit: Nataliia/Adobe Stock

Processing insurance claims has historically required careful assessment and analysis by a human to determine the extent of the damage, the validity of the claim and the appropriate compensation. This means a significant amount of time and effort, often leading to delays and frustrations for both the insurer and the policyholder.

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