Claims professionals and restoration contractors need to be open to learning about what you do not know. When presented with something that goes against what you have been taught or assumed was right, doing a little extra research can go a long way for the benefit of the customer and ourselves. Credit: Rafael Ben-Ari/Chameleons Eye
It was more than 31 years ago when I got my first job as an adjuster with a major insurance company. It was a time when Xactimate was in its DOS version, and we had to share a company terminal to use the estimating program or handwrite our estimates. The company put me through six weeks of claim school and two weeks of estimate training.
I thought I knew everything based on the training I received, and if you asked any of the contractors I worked with back then they would readily confirm that I thought I knew everything.
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