The modern landscape presents a host of challenges – both old and new – for insurers, and balancing the varying priorities and preferences of your customers can be tricky.
Of course, with premiums rising, some customers will go wherever they can find the lowest quote, but according to a recent survey from Capco, the top reasons customers cited for choosing their insurance provider were speed of service, the scope of coverage and the provider's reputation.
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Brittney Meredith-Miller
Brittney Meredith-Miller is assistant editor of PropertyCasualty360.com. She can be reached at [email protected].
