Insurance industry news from Capacity, Beazley, Deep Customer Connections and more. Photo: Shutterstock

Capacity acquired Denim Social and LumenVox. Capacity's support automation platform empowers teams to do their best work and deliver valuable customer experiences across channels. With the addition of Denim Social and LumenVox's products, the platform is charting a course to provide solutions that define the future of work and omnichannel customer engagement for its 1,900+ customers across numerous industries.

The National Council on Compensation Insurance celebrated 100 years of service to the workers' compensation system with an event honoring its employees and a century of service to the WC industry. NCCI provides loss cost recommendations and rating information and is the nation's most comprehensive source for workers' compensation data, insights and solutions.

NCCI's Centennial Celebration included public officials from Boca Raton and Palm Beach County, where the organization has been headquartered since 1985. Joining the celebration were (left to right) Boca Raton City Council Member Mark Wigder, Boca Raton Deputy Mayor Monica Mayotte, Bill Donnell, NCCI president & CEO, and Boca Raton City Council Member Fran Nachlas. Credit: NCCI NCCI's Centennial Celebration included public officials from Boca Raton and Palm Beach County, where the organization has been headquartered since 1985. Joining the celebration were (left to right) Boca Raton City Council Member Mark Wigder, Boca Raton Deputy Mayor Monica Mayotte, Bill Donnell, NCCI president & CEO, and Boca Raton City Council Member Fran Nachlas. Credit: NCCI

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