Risk managers in Fairfax Country, Va., set out to improve workers' comp outcomes and increase employee satisfaction. Their work resulted in a 2023 Excellence in Worker's Comp Risk Management Award. (Credit: Fairfax County Government Center photo is by Antony-22/Wikipedia Commons)
When Randy F. Jouben came on board in December 2017 as chief of risk management for Virginia's Fairfax County, he quickly observed that the county's employees had a less-than-positive view of the worker's compensation program.
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