Most often, insurance carrier IT departments are initiating modernization initiatives as opposed to top-level decisionmakers, according to Rackspace Technology. (treety/Adobe Stock) Most often, insurance carrier IT departments are initiating modernization initiatives as opposed to top-level decisionmakers, according to Rackspace Technology. (treety/Adobe Stock)

Artificial intelligence has been operating on some level for years, enhancing such online activities as shopping, banking and entertainment, for instance.

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Elana Ashanti Jefferson

Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].

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