While the pandemic spurred many insurance organizations to embrace new technologies and processes, insurance organizations must continue to modernize. (Montri/Adobe Stock)
I think it is fair to say the last few years have been transformational for insurers. Carriers were forced by the pandemic into a reckoning of the traditional in-office business model. Along with other risk management organizations, insurance companies had to increase their reliance on technology and embrace new ways of doing business remotely.
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