With the entrance of Generation Z (Gen Z or Gen Zers) into the workforce, companies are seeking innovative ways to engage and support these young professionals. Building a sense of community and offering targeted support can significantly enhance the development and retention of Gen Z employees, who as a generational group represent the shortest tenure in a company of just 27 months. Let's explore specialized programs and groups within the insurance claims environment that aim to foster community and provide support for Gen Z entrants. We will discuss the benefits of immersion programs, colleague resource groups and social sharing channels, along with examples and best practices.

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Immersion programs are designed to provide an immersive experience to new employees, helping them quickly acclimate to the insurance claims ecosystem. These programs offer a comprehensive introduction to the industry, its processes and the company's culture. For Gen Z colleagues, who are often eager to learn and grow, immersion programs can be highly beneficial because Gen Zers are independent and adept at getting answers for themselves.