Accenture says, "Overall, the consumers who reported not being fully satisfied could represent up to $34 billion in premiums annually, or up to $170 billion over the next five years." (Photo: Sea Studio/Adobe Stock)
Claims is the beating heart of insurance service providers. It is the moment when insurers convert a policy into the financial help needed following a calamity, and it's the point at which the sector proves its worth and makes good on the customer's trust.
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