Contents inventory creation is the process of assisting the insured with a list of the contents that were lost or damaged in a property loss and can be performed at the loss site or over the phone. (Credit: Andrey_Popov/Shutterstock)
The pandemic has led to a loss of legacy knowledge in the insurance industry, as many senior leaders with vast property claims experience have taken early retirement. This has created a skills shortage of experienced claims adjusters, who play a vital role in helping policyholders recover from losses. It is certainly a talent that doesn't grow on trees.
As with all successful businesses, there is a core of knowledge worth learning, retaining and passing along. New adjusters entering the field can benefit from knowing more about the working process of contents inventory and valuation behind property claims.
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