Iconic businesses like Southwest Airlines and UPS strongly emphasize company culture when determining protocols. (Zack Blanton/Adobe Stock)
In his book, Good to Great, business guru Jim Collins introduced a concept he called "getting the right people in the right seats on the bus." It should be a priority for an organization, he said, because the right employees in the right positions will help the company figure out where it should be heading.
It sounds reasonable.
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