Using AI to Streamline Claims Operations

As organizations handle an increasing amount of data, using that data quickly and efficiently isn’t always easy. That’s why many are turning to AI to help with tasks such as triaging claims and providing adjustors with the right insights at the right moment to support more informed decisions.

Ann Latimer, senior vice president, head of claims operations, at Signal Mutual Indemnity Association, describes how she leveraged Gradient AI to transform their claims triage, and what it takes to get internal buy-in for an AI system.

In this episode, you’ll hear:

• Why claims triage was a natural introduction point for the AI solution;
• What challenges Signal Mutual Indemnity has undertaken in adoption; and
• How Lattimer’s team measures success on the platform.

This podcast is part 2 of a two-part series with Ann Lattimer for Gradient AI in anticipation of the RIMS Riskworld 2023 event. To read more, click here. 

To read the article with Ann Latimer, click here.