Agents know that personalized service and trusted counsel — not price — have been and always will be what differentiates them from their direct-writer competition. (Photo: Drazen Zigic/Shutterstock)
Independent insurance agents will often tell you that their biggest enemy — and their most precious resource — is time. Many of them maintain that attracting new clients isn't a problem; the hurdle they do face is servicing the customers they already have.
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Shawn Moynihan
Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; seven Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at [email protected].
