There are many cross-functional skills needed to succeed in this industry than some might realize. For example, we joke that the role of a claims adjuster requires being a psychologist, detective, organized processor, mathematician, and more. That's why it is important for young professionals to develop not only technical skills, but soft skills like empathy, critical thinking, and learning agility. (Credit: Artflare/Stock.adobe.com) There are many cross-functional skills needed to succeed in this industry than some might realize. For example, we joke that the role of a claims adjuster requires being a psychologist, detective, organized processor, mathematician, and more. That's why it is important for young professionals to develop not only technical skills, but soft skills like empathy, critical thinking, and learning agility. (Credit: Artflare/Stock.adobe.com)

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Christina Ozuna, Employers, Henderson, NV

Title: Chief Claims Officer

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