Most business happens online and through mobile apps these days. Consider that 244.7 million people in the U.S. are projected to shop online during 2022, according to the market research firm Oberlo, and that number has been growing annually for years. The Zebra had the demand for digital customer services in mind recently when it surveyed consumers to find out which auto insurance companies have the highest online and digital satisfaction ratings. "As the insurance industry becomes more innovative and competitive, newer and legacy carriers alike have turned to technology to increase profits, efficiency and the customer experience," Content Manager Ross Martin wrote in an article presenting The Zebra's survey results. The slideshow above illustrates the top auto insurance carriers for online and mobile-service customer satisfaction, according to The Zebra. The site's survey results are based on responses from more than 4,100 current U.S. residents. The Zebra collaborated with the independent research firm Maru/Blue to determine the survey results. See also: |
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Elana Ashanti Jefferson
Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].
