Creating the SOPs

Once you have simplified things, the basic SOP categories are:

Timeline one-pager
Schedule detail
Punch-walk
Invoice approval
Contractor daily field report (DFR) data

The DFR (sometimes called project manager report or PMR), should also have data you need, not just what they need, so determine what that is. Most contractors will have a standard form, but if you want more information, require them to provide it. Some valuable data points are:

Number and level of all workers on-site for the day
Subcontractors on-site (who and how many people each)
Equipment used for the day (counts by type)
Daily drying logs listing appropriate data to track drying effectiveness
Accomplishments for the day
Goals for the next day
What goals did not get met and are carrying over
Action items or decisions needed from you, the adjuster, codes inspector, etc. and who is following up on that to avoid delays
What specialty items need to be ordered and by whom (custom carpet, custom finishes, specialty equipment items, etc.)

Taking the time to put this together will yield great dividends and relieve a lot of the stresses that are generally part of disaster recovery work. And once you put this together for the contractor, you may want to continue with SOPs for other recovery vendors, the adjuster team and your internal building staff.

Special Reports /

Improving building disaster recovery with SOPs

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