Infant homicide in Iowa is extremely rare in and of itself, so the call leading to the dispatcher's PTSD could not have been "a regular part" of her work because it dealt with a rare subject matter, the Iowa Supreme Court ruled. (Credit: M.Moira/Shutterstock.com)
In a divided decision, the Supreme Court of Iowa reversed the ruling of the Scott County district court denying workers' compensation benefits to a 911 dispatcher diagnosed with PTSD.
In September 2018, a veteran dispatcher, Mandy Tripp, fielded a call from a distraught mother who was screaming "Help me, my baby is dead." It took Tripp nearly two-and-a-half minutes to get an address from the woman so she could send emergency personnel.
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