NU PropertyCasualty360 Luminaries 2022: People, Planet Innovators
These are the Customer Experience and Environmental Stewardship honorees in the NU PropertyCasualty360 Luminaries 2022 recognition program. (Part 4 of 4)
The NU PropertyCasualty360 Luminaries recognition program highlights innovation in insurance. Honorees are selected in five categories: Technology Innovation, Risk Management Innovation, DE&I Innovation, Customer Experience Innovation and Environmental Stewardship. Today’s article spotlights Class of 2022 honorees in the final two of these categories.
Honorees in the category of Customer Experience Innovation illustrate ingenuity and humanity in their efforts to make insurance more approachable for the average consumer while fostering processes that are more streamlined and accessible.
Gain Life
Company
Gain Life deploys the insights of behavioral specialists and claims experts via software to help injured workers get back to health, work and productivity after an accident. Their primary product, Jarvis, identifies risks in real time; it also helps solve psychosocial issues. It improves communication by allowing messaging in any medium and providing automated translation. Jarvis is an easy and empowering addition to the workers comp claims experience. Onboarding is extremely simple, and workers can choose their preferred communication method. The psychosocial support is critical for injured workers, for most of whom this is a new and potentially very traumatic experience. The program recognizes individual needs, offering resources and facilitating communication to help meet those needs. www.gainlife.com
Mark Rieder, NFP
Individual and Company
NFP Head of Innovation Mark Rieder champions, develops and institutionalizes the innovation process both within and outside the organization with a focus on enhancing the overall experience for clients. Mark works to drive adoption and manage high-quality execution across organizational lines to remove barriers for buyers and enhance business outcomes. It follows that NFP has created an innovation-focused culture that empowers teams to rethink the way insurance solutions are created and distributed to customers. For example, and thanks to NFP Connect, the company can draw from a huge data pool based on information from new technology as well as legacy systems. The teams utilize this data to design new solutions and fresh approaches to delivering insurance. Working together over the same set of data helps NFP and its customers create a more collaborative approach to insurance purchasing.. https://www.nfp.com/
Pennsylvania Lumbermens Mutual Insurance Co.
Program
While some might expect that the oldest and largest mutual insurer in the lumber industry might be somewhat traditional in its methodology, Pennsylvania Lumbermens Mutual Insurance Co. (PLM) is dedicated to innovation that helps the organization exceed the expectations of its clients. One innovative approach that PLM uses is to fully integrate the net promoter score (NPS) metric into its customer interactions. Having customers and other stakeholders complete surveys at numerous points in their interactions gives data that the NPS committee utilizes to provide both automated and in-person feedback to score recipients. NPS can even influence promotions and other incentives. This fully integrated NPS approach is not common in this or other industries, but it has effectively helped PLM maintain and improve its customer service by improving its internal communications and operations. https://www.plmins.com/
Honorees in the Environmental Stewardship category recognize the growing danger of climate-change driven catastrophes and are doing more than monitoring this risk and the resulting claims. They strive to be proactive and find global-warming solutions that place the insurance industry at the forefront of the battle to protect the planet and its inhabitants.
Delos Insurance Solutions
Company
As the pace of climate change accelerates, the insurance industry must make changes to how it accounts for major risks such as wildfire. In the past, insurers relied on third-party data models, but the long iteration cycle — up to five years — can’t keep pace with the current rate of changing risk. Delos Insurance Solutions solves this problem by integrating catastrophe and climate modeling via a novel geospatial AI algorithm with over one hundred data layer outputs. Delos’ modeling has proven 90-95% accurate over the past four fire seasons, meaning that Delos has not yet insured a home that burned in wildfires. Delos’ powerful models can influence fire mitigation and construction efforts in the future to help people live more safely despite wildfire risks. https://www.getdelos.com/
SageSure Paperless
Program
SageSure understands that its mission is to protect insureds and their property. Implicit in this mission is stewardship of environmental resources and combating climate change. While many companies offer paperless programs, SageSure goes the next step: donating trees whenever a policyholder enrolls in the paperless program. This not only reduces paper consumption but works to replace previous depletion of forests related to paper usage. SageSure donates $1 to the Arbor Day Foundation’s Community Tree Recovery Program whenever a policyholder goes paperless, totaling about $60,000 so far. In addition, the company has donated 2,500 trees to homeowners. These tree donations have avoided nearly 4 million gallons of storm water runoff, sequestered more than 3,000 metric tons of carbon dioxide, and removed 8.8 metric tons of pollutants. https://www.sagesure.com/
Freelance writer Matthew Canelaria contributed to this report.
See also:
- NU PropertyCasualty360 2022 Technology Innovation Honorees (Part 1 of 4)
- NU PropertyCasualty360 2022 Risk Management Innovation Honorees (Part 2 of 4)
- NU PropertyCasualty360 Luminaries 2022: DE&I Honorees (Part 3 of 4)