If a claim is not settled in a month, customer dissatisfaction rises to 30%, putting the insured's future premiums at risk. (Photo: mojo cp/Shutterstock)
With claims on the rise and becoming more severe, P&C carriers are at risk of losing future premiums as a result of customer dissatisfaction with operational inefficiencies around claims handling. Identifying the major issues and finding practical solutions will be vital to maintaining long-term customer satisfaction.
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