The goal of workload automation & orchestration is to eliminate the busy, dull, monotonous labor that steals employees' time from the business and customers — not to try to replace the workforce with machines. A team's morale can soar with the implementation of WLA&O, resulting in a lower attrition rate and engaging personnel who wish to put their talents towards insurance innovation. (Credit: Funtap/Adobe Stock)
Even before the pandemic, insurance businesses struggled with a rising labor shortage; now, it's a different animal to find and keep qualified staff. Millions of Americans in all sectors of the economy started leaving their occupations in late 2021 in search of better prospects, whether for increased salary, improved work-life balance or early retirement. The Great Resignation or Great Reshuffle, as it is known, continues in full force.
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