Launching a new initiative often starts with creating a "minimum viable product," but for insurers who are increasingly expected to deliver fast and easy technology experiences, the path to creating a product that customers love isn't always straightforward. "That's where the "minimum lovable product" comes in" says Satyajit Nashikkar, Chief Customer Success Officer at Oneshield Software.
Nashikkar shares the critical thinking, and process required to design a "minimum lovable product," the necessary components of a successful rollout, and what's behind "the art of the possible" in this episode of the "Top Tech Trends From Insurance Leaders" podcast series.
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