Ultimately, utilizing AI technology means the low value claims that could not be investigated previously, suspicious or otherwise, can now be taken on by the AI system — alleviating the strain on insurers and saving them from paying millions in fraudulent claims. (Credit: cono0430/Shutterstock)
Facing continued uncertainty and instability, insurers are greatly challenged to fight emerging fraud and its effects across insurance organizations. In addition to pandemic-related challenges, insurers must also juggle shifting customer needs, behaviors and expectations as customers continue to demand faster and better service from their providers.
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