Claims professionals should consider what their communication conveys to a policyholder or claimant, be clear and direct. (Courtesy photo)
"Be careful what you say," is the advice many parents share with their children, "your words matter," and never is this more true than when dealing with a claimant who has filed an insurance claim.
Be clear. Be nice. And most of all be reasonable.
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Katheryn Hayes Tucker
Katheryn Hayes Tucker is an Atlanta-based reporter covering legal news for the Daily Report and other ALM publications.
