The next level of cost containment and claim cycle time improvement will come from reviewing all vendor processes, identifying those areas that can be done faster, better or cheaper. The next level of cost containment and claim cycle time improvement will come from reviewing all vendor processes, identifying those areas that can be done faster, better or cheaper. (Photo: Nmedia/Adobe Stock)

It's always a lot of fun to talk to insurance claims professionals who have experienced a claim themselves and have them speak honestly about their experience. Did they experience any delays, and if so, what were they? What friction did they encounter in the process? Where do they see an opportunity for improvement?

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