More than 200 claims professionals gathered in New Orleans March 27-29 for ALM's 26^th annual America's Claims Executive (ACE) Forum and Expo. The event kicked off Sunday, March 27 with a keynote address from Jodie Hopkins, commercial lines integrated operations leader with Westfield Insurance, in which she explored the intricacies of managing hybrid and remote work teams. Monday, March 28, ACE opened with a keynote address from Bill Pieroni. Pieroni, the president and CEO of ACORD, walked the crowd through the results of a survey that took a deep look at value creation in the U.S. property and casualty market and discussed what the P&C industry may look like in a post-pandemic world. Other sessions at the forum included a discussion on touchless claims, a panel dialogue about the state of the claims industry, a look at controlling risk opportunities, a session about managing severe weather claims and more. On Tuesday, March 29, attendees were treated to a keynote address from Caryn Siebert, vice president and director of carrier engagement at Gallagher Bassett; Safiya Reid, director of diversity, equity and inclusion at Pure Insurance; and Keishunna R. Webster, attorney at Butler Snow LLP. Their discussion explored how professionals can drive DE&I initiatives, as well as the benefits of having a diverse workforce. Tuesday's mega session included a discussion on emerging risk and regulatory implications with Trudy Hardin, senior vice president claims counsel- financial services group commercial risk solutions with Aon, and Andrew Lipton, vice president, head of cyber claims with AmTrust Financial Services. The conference wrapped that afternoon with a keynote address from Matthew Smith, executive director of the Coalition Against Insurance Fraud, about how the pandemic has impacted fraud. Check out the slideshow above to see some shots from the 2022 ACE Leadership Forum and Expo in New Orleans.

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• The future of claims blends human and digital