For the past two years, Aon has collaborated with more than 100 risk managers and 17 insurance company and TPA executives to take a deep dive into the entire claim review process to reevaluate best practices. (Credit: everything possible/Shutterstock.com)
Each year, risk managers at employers of all sizes, along with claim adjusters and other professionals at insurance carriers and third-party administrators (TPAs), invest an average of more than 1,000 hours on conducting casualty claim reviews. Unfortunately, even though all participants agree this is a necessary and valuable process, the results often fail to meet expectations.
For the past two years, Aon has collaborated with more than 100 risk managers and 17 insurance company and TPA executives to take a deep dive into the entire claim review process. Our collective research efforts have produced several insights to help drive significant improvements in the claim review process and outcomes.
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