Agencies seek to balance company culture with remote staff

Insurance professionals know that technology can provide them with a number of solutions to their business challenges. (Feodora/Adobe Stock)

The coronavirus pandemic acted as both an accelerant and a catalyst for insurance-agency change. This plays out in the results of the 2022 Independent Insurance Agent Survey conducted by NU Property & Casualty magazine and the National Association of Professional Insurance Agents (PIA).

The pandemic brought about shifts in how an agency’s business is conducted, moving much of it online. At the same time, growing customer expectations for digital engagement apart from the pandemic have replaced some physical, in-person interactions.