Because RealPage never held the funds at issue, National Union was within its rights to deny coverage of the stolen funds intended for RealPage's property manager clients. . . And because National Union's coverage was not exhausted, Beazley was also within its right to deny coverage under RealPage's excess policy. Because RealPage never held the funds at issue, National Union was within its rights to deny coverage of the stolen funds intended for RealPage's property manager clients. . . And because National Union's coverage was not exhausted, Beazley was also within its right to deny coverage under RealPage's excess policy." (Credit: Supermicro/Shutterstock)

The 5th U.S. Circuit Court of Appeals in New Orleans has affirmed a lower court's decision in finding that a commercial crime insurer was right in denying coverage in a multimillion-dollar loss in a phishing incident was proper because the insured never "held" the funds intended for its clients, nor did it control the funds designated for them.

This case resulted from a successful phishing expedition. In 2018, a RealPage, Inc. employee accidentally clicked on a fake link in a seemingly innocuous email, and provided login information for RealPage's account with a third-party processing site called Stripe, Inc. Phishers stole the login credentials. The phishers then used the credentials to divert millions of dollars in rent payments from tenants intended for RealPage's property manager clients.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.