The auto direct repair industry will see a significant change in how claims are processed. (Photo: megaflopp/Adobe Stock)
In 2021, we made bold predictions about the claims trends we expected to see by 2025. In monitoring these trends throughout the year, the predictions we made are on track and appear to be aligned with what we're seeing in the industry. For 2022, we're ready to build on last year's predictions and focus on some specific areas that will impact insurance professionals' daily work.
A look back at 2021 predictions
To recap last year's list, virtual claims handling continues to grow in popularity with consumers, as evidenced by the findings in the 2021 J.D Power Auto Claims Experience survey. The competition in the artificial intelligence (AI) estimating space suggests the accuracy of AI estimating will continue to improve as AI providers jockey for market share.
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