The carrier side equivalent of making claims touchless for the insured is making claims touchless for the insurer — in other words, processing claims without any human intervention. (Credit: denisismagilov/stock.adobe.com) The carrier side equivalent of making claims touchless for the insured is making claims touchless for the insurer — in other words, processing claims without any human intervention. (Credit: denisismagilov/stock.adobe.com)

As the insurance world accelerates toward nearly universal adoption of digital technology for claims, underwriting and other important transactions, it places an increasing emphasis on digital media: photos, videos and even documents to process those transactions.

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