While all claims professionals won't have to be full-fledged data scientists, most will likely be required to have a working knowledge of the field to take advantage of all the new information at their disposal and be able to communicate the implications to stakeholders. (Credit: VideoFlow/Adobe Stock)
Editor's note: This is part two of an article that appeared on PropertyCasualty360 yesterday. Part one can be found here.
Breaking down the exponential claims skillset
Most of the CCOs interviewed stressed that technological and statistical enhancements are unlikely to do insurers much good if their claims units don't integrate them productively or understand when and how to use them effectively. This puts the onus on claims professionals to expand their technical capabilities and adapt their roles to handle a higher level of work and a wider array of responsibilities. This transformation isn't about replacing skills — it's more about adding some and amplifying others.
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