"The auto insurance industry has been investing heavily in streamlining the claims process and those investments are starting to pay off in the form of faster cycle times and record levels of satisfaction," Tom Super, head of property and casualty insurance intelligence at J.D. Power. (Credit: megaflopp/Adobe Stock)
Customer satisfaction with the auto insurance claim experience hit 880 on J.D. Power's 1,000 point scale for 2021, continuing a four-year winning streak for the industry and setting a new record, according to a study from the data analytics and consumer intelligence company.
Satisfaction with settlement, first notice of loss (FNOL) and estimate processes were among the most improved factors during the year, J.D. Power reported.
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Steve Hallo
Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]
