Customers are demanding faster and more personalized experiences from their insurance carriers, and when insurers fall short, customers are likely to switch to a competitor. Claims handling accounts for 68% of all complaints. Improving claims management has the potential to provide a competitive advantage and enhance the customer experience.
We recently spoke with Frank Cesario, Director at LexisNexis, U.S. Claims Solutions, to learn how insurance carriers are rethinking their approach to claims management to reduce cost, improve efficiency and transform the customer experience. He explains how integrating strategic data at the right moment can position insurers to have the right conversations with customers during their time of need.
To listen to the first in the podcast series, click here for How Can Data Sophistication Help Triage Claims?
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