While technology certainly plays an important role in improving customer experience, technology alone does not create the genuine connections that policyholders demand. (Credit: lexaarts/Adobe Stock)
"In the past, jobs were about muscles, now they're about brains, but in the future, they'll be about the heart." This quote from Minouche Shafik, the Director of the London School of Economics, holds even more truth in a post-COVID world where people have spent the last 18 months reevaluating their entire lives.
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