"This isn't about whether someone got coverage for cheap. It is about whether or not they got the right coverage for an event that might take away their lifelong earnings. It can't be treated like an airline-seat problem," says Bill Martin, Plymouth Rock Home Assurance CEO. (Credit: Boonchok/Adobe Stock)

Although agents live insurance day in and day out, a recent survey found 44% of consumers trust friends and family for recommendations on home insurance, while just 7% trust an agent, Plymouth Rock Home Assurance reported.

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Steve Hallo

Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]