Is the new normal today really remote-only? Is that what customers need and expect from their insurance company? (Photo: Nattakorn_Maneerat/Shutterstock)
You could excuse many a tech company during the height of COVID-19 in 2020 for thinking it was their time to take over, especially in industries that had yet to break through, such as remote learning with the explosion of tools like Coursera and Google Classroom. After all, coping with social distancing rules and life under lockdown made remote technology urgently essential for consumers seemingly overnight.
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