Self-service tools have exploded during the last year along with a desire to do things remotely. Communication tools with insureds have been highly leveraged in order to facilitate multimodal communication channels, which is a fancy way of saying we can talk, text, email, zoom or chatbot with a policyholder. (Credit: Pixel-Shot/Adobe Stock) Self-service tools have exploded during the last year, along with a desire to do things remotely. Communication tools with insureds have been highly leveraged in order to facilitate multimodal communication channels, which is a fancy way of saying we can talk, text, email, zoom or chatbot with a policyholder. (Credit: Pixel-Shot/Adobe Stock)

As it exists today, when a policyholder experiences a claim, they are immediately signed up to manage a 16-step claim process that they never knew existed the day before. On top of the emotional and financial toll that an insurance claim can create, a significant amount of time and mental energy now have to be invested in order to manage the claim through resolution.

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Agency Technology
Claims Technology
Technology Implementation