A Strategy Meets Action survey found that almost 60% of personal lines insurers plan to reshape or accelerate their technology plans in the second half of 2021. (Photo: James Thew/Adobe Stock)
The traditionally stable P&C personal lines insurance industry has been shaken up due to the pandemic. Insurers have been used to adjusting to economic swings and catastrophes that affect volumes and financials. Those kinds of adjustments are business as usual for the industry.
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